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Evaluating and improving the usability of a mHealth platform to assess postoperative dental pain.


ABSTRACT:

Objectives

The use of interactive mobile health (mHealth) applications to monitor patient-reported postoperative pain outcomes is an emerging area in dentistry that requires further exploration. This study aimed to evaluate and improve the usability of an existing mHealth application.

Materials and methods

The usability of the application was assessed iteratively using a 3-phase approach, including a rapid cognitive walkthrough (Phase I), lab-based usability testing (Phase II), and in situ pilot testing (Phase III). The study team conducted Phase I, while providers and patients participated in Phase II and III.

Results

The rapid cognitive walkthrough identified 23 potential issues that could negatively impact user experience, with the majority classified as system issues. The lab-based usability testing yielded 141 usability issues.; 43% encountered by patients and 57% by dentists. Usability problems encountered during pilot testing included undelivered messages due to mobile phone carrier and service-related issues, errors in patients' phone number data entry, and problems in provider training.

Discussion

Through collaborative and iterative work with the vendor, usability issues were addressed before launching a trial to assess its efficacy.

Conclusion

The usability of the mHealth application for postoperative dental pain was remarkably improved by the iterative analysis and interdisciplinary collaboration.

SUBMITTER: Ibarra-Noriega AM 

PROVIDER: S-EPMC10928307 | biostudies-literature | 2024 Apr

REPOSITORIES: biostudies-literature

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Publications

Evaluating and improving the usability of a mHealth platform to assess postoperative dental pain.

Ibarra-Noriega Ana M AM   Yansane Alfa A   Mullins Joanna J   Simmons Kristen K   Skourtes Nicholas N   Holmes David D   White Joel J   Kalenderian Elsbeth E   Walji Muhammad F MF  

JAMIA open 20240311 1


<h4>Objectives</h4>The use of interactive mobile health (mHealth) applications to monitor patient-reported postoperative pain outcomes is an emerging area in dentistry that requires further exploration. This study aimed to evaluate and improve the usability of an existing mHealth application.<h4>Materials and methods</h4>The usability of the application was assessed iteratively using a 3-phase approach, including a rapid cognitive walkthrough (Phase I), lab-based usability testing (Phase II), an  ...[more]

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