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Effect on hospital attendance rates of giving patients a copy of their referral letter: randomised controlled trial.


ABSTRACT: OBJECTIVES:To investigate whether sending patients a copy of their referral letter can reduce non-attendance at outpatient departments. DESIGN:Blinded randomised controlled trial. SETTING:13 general practices in Exeter, Devon. SUBJECTS:2078 new consultant referrals from 26 doctors. MAIN OUTCOME MEASURES:Non-attendance at outpatient departments. RESULTS:The doctors excluded 117 (5.6%) referrals, and 100 (4.8%) received no appointment. Attendance data were available for 1857 of the 1861 patients sent an appointment (99.8%). The receipt of a copy letter had no effect on the non-attendance rate: copy 50/912 (5.5%) versus control 50/945 (5.3%). CONCLUSION:Copy letters are ineffective in reducing non-attendance at outpatient departments.

SUBMITTER: Hamilton W 

PROVIDER: S-EPMC27884 | biostudies-literature | 1999 May

REPOSITORIES: biostudies-literature

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Effect on hospital attendance rates of giving patients a copy of their referral letter: randomised controlled trial.

Hamilton W W   Round A A   Sharp D D  

BMJ (Clinical research ed.) 19990501 7195


<h4>Objectives</h4>To investigate whether sending patients a copy of their referral letter can reduce non-attendance at outpatient departments.<h4>Design</h4>Blinded randomised controlled trial.<h4>Setting</h4>13 general practices in Exeter, Devon.<h4>Subjects</h4>2078 new consultant referrals from 26 doctors.<h4>Main outcome measures</h4>Non-attendance at outpatient departments.<h4>Results</h4>The doctors excluded 117 (5.6%) referrals, and 100 (4.8%) received no appointment. Attendance data wer  ...[more]

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