Dataset Information

Improving parent satisfaction: an intervention to increase neonatal parent-provider communication.

ABSTRACT:

Objective

The objective of the study was to assess whether a targeted intervention improved the satisfaction of neonatal parents with primary medical provider communication.

Study design

The study design was a survey assessment of parents in a neonatal intensive care unit regarding their satisfaction with physician and nurse practitioner communication. Serial cohorts were surveyed before and after an intervention, including educating providers about family communication, distributing contact cards to families and showing a poster of providers in the unit.

Result

More subjects in the post-intervention cohort (n=33) were satisfied (95%) with provider communication than in the pre-intervention cohort (n=50, 74%; P<0.01). Parents who reported talking with a provider in the previous 7 days were more satisfied than parents who did not (P<0.001). After the intervention, fewer families (36 versus 65%) reported a desire for more frequent provider contact (P<0.01).

Conclusion

A targeted intervention improved parent satisfaction with provider communication. Improving the quality and quantity of parent-provider communication increased parent satisfaction with communication with their baby's medical providers.

SUBMITTER: Weiss S

PROVIDER: S-EPMC2878401 | biostudies-literature | 2010 Jun

REPOSITORIES: biostudies-literature

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Publications

Improving parent satisfaction: an intervention to increase neonatal parent-provider communication.

Weiss S S Goldlust E E Vaucher Y E YE

Journal of perinatology : official journal of the California Perinatal Association 20091022 6

<h4>Objective</h4>The objective of the study was to assess whether a targeted intervention improved the satisfaction of neonatal parents with primary medical provider communication.<h4>Study design</h4>The study design was a survey assessment of parents in a neonatal intensive care unit regarding their satisfaction with physician and nurse practitioner communication. Serial cohorts were surveyed before and after an intervention, including educating providers about family communication, distribut ...[more]

PMID: 19847189

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Dataset Information

Improving parent satisfaction: an intervention to increase neonatal parent-provider communication.

Objective

Study design

Result

Conclusion

Publications

Improving parent satisfaction: an intervention to increase neonatal parent-provider communication.

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