Compassion practices and HCAHPS: does rewarding and supporting workplace compassion influence patient perceptions?
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ABSTRACT: Objective
To examine the benefits of compassion practices on two indicators of patient perceptions of care quality-the Hospital Consumer Assessment of Healthcare Providers and systems (HCAHPS) overall hospital rating and likelihood of recommending.Study setting
Two hundred sixty-nine nonfederal acute care U.S. hospitals.Study design
Cross-sectional study.Data collection
Surveys collected from top-level hospital executives. Publicly reported HCAHPS data from October 2012 release.Principal findings
Compassion practices, a measure of the extent to which a hospital rewards compassionate acts and compassionately supports its employees (e.g., compassionate employee awards, pastoral care for employees), is significantly and positively associated with hospital ratings and likelihood of recommending.Conclusions
Our findings illustrate the benefits for patients of specific and actionable organizational practices that provide and reinforce compassion.
SUBMITTER: McClelland LE
PROVIDER: S-EPMC4213055 | biostudies-literature | 2014 Oct
REPOSITORIES: biostudies-literature
Publications
Compassion practices and HCAHPS: does rewarding and supporting workplace compassion influence patient perceptions?
McClelland Laura E LE Vogus Timothy J TJ
Health services research 20140519 5
<h4>Objective</h4>To examine the benefits of compassion practices on two indicators of patient perceptions of care quality-the Hospital Consumer Assessment of Healthcare Providers and systems (HCAHPS) overall hospital rating and likelihood of recommending.<h4>Study setting</h4>Two hundred sixty-nine nonfederal acute care U.S. hospitals.<h4>Study design</h4>Cross-sectional study.<h4>Data collection</h4>Surveys collected from top-level hospital executives. Publicly reported HCAHPS data from Octobe ...[more]
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