Relationship between the Quality of Service Provided through Store-and-Forward Telemedicine Consultations and the Difficulty of the Cases - Implications for Long-Term Quality Assurance.
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ABSTRACT:
SUBMITTER: Wootton R
PROVIDER: S-EPMC4585167 | biostudies-literature | 2015
REPOSITORIES: biostudies-literature
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Relationship between the Quality of Service Provided through Store-and-Forward Telemedicine Consultations and the Difficulty of the Cases - Implications for Long-Term Quality Assurance.
Wootton Richard R Liu Joanne J Bonnardot Laurent L
Frontiers in public health 20150925
We examined the difficulty of telemedicine cases and the quality of the resultant consultation in a mature store-and-forward telemedicine network. A random sample of 10 telemedicine cases was selected from those occurring over a 3-month period (5% of the workload) and they were scored by three experienced observers. Inter-observer agreement on the difficulty scores was poor (Fleiss's kappa = 0.18) and it was also poor on the consultation quality scores (Fleiss's kappa = 0.11). Differences betwee ...[more]
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