Do Differential Response Rates to Patient Surveys Between Organizations Lead to Unfair Performance Comparisons?: Evidence From the English Cancer Patient Experience Survey.

ABSTRACT:

Background

Patient surveys typically have variable response rates between organizations, leading to concerns that such differences may affect the validity of performance comparisons.

Objective

To explore the size and likely sources of associations between hospital-level survey response rates and patient experience.

Research design, subjects, and measures

Cross-sectional mail survey including 60 patient experience items sent to 101,771 cancer survivors recently treated by 158 English NHS hospitals. Age, sex, race/ethnicity, socioeconomic status, clinical diagnosis, hospital type, and region were available for respondents and nonrespondents.

Results

The overall response rate was 67% (range, 39% to 77% between hospitals). Hospitals with higher response rates had h

SUBMITTER: Saunders CL 

PROVIDER: S-EPMC4674144 | biostudies-literature | 2016 Jan

REPOSITORIES: biostudies-literature