Improving residents' handovers through just-in-time training for structured communication.

ABSTRACT: In a recent quality assurance project we learned that nearly half of the handovers we examined were characterized as unsatisfactory by our residents, who provided examples in which their anxiety had been piqued and patient care had been affected. These reports substantiated a growing body of literature on the relationship between the quality of handover and the quality of patient care, so we sought to improve the quality and consistency of the in-hosptial handovers undertaken by our internal medicine residents. Senior residents attended morning report for three consecutive month long blocks and evaluated the quality of the handovers using an observational protocol comprised of 16 aspects of effective handover. During the first block, the resident observed a median of eight of the 16 practi

SUBMITTER: Rourke L 

PROVIDER: S-EPMC4752704 | biostudies-literature | 2016

REPOSITORIES: biostudies-literature