Dataset Information

Physician satisfaction with a multi-platform digital scheduling system.

ABSTRACT: OBJECTIVE:Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation. METHODS:Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after. RESULTS:51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001). CONCLUSION:Our web and mobile phone-based scheduling system resulted in better physician satisfaction.

SUBMITTER: Deliberato RO

PROVIDER: S-EPMC5362101 | biostudies-literature | 2017

REPOSITORIES: biostudies-literature

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Physician satisfaction with a multi-platform digital scheduling system.

Deliberato Rodrigo Octávio RO Rocha Leonardo Lima LL Lima Alex Heitor AH Santiago Caroline Reis Maia CR Terra Jose Cláudio Cyrineu JC Dagan Alon A Celi Leo Anthony LA

PloS one 20170322 3

<h4>Objective</h4>Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation.<h4>Methods</h4>Over a 9-mo ...[more]

PMID: 28328958

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Physician satisfaction with a multi-platform digital scheduling system.

Publications

Physician satisfaction with a multi-platform digital scheduling system.

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