Use of a primary care online consultation system, by whom, when and why: evaluation of a pilot observational study in 36 general practices in South West England.

ABSTRACT: OBJECTIVES:Evaluation of a pilot study of an online consultation system in primary care. We describe who used the system, when and why, and the National Health Service costs associated with its use. DESIGN:15-month observational study. SETTING:Primary care practices in South West England. RESULTS:36 General practices covering 396 828 patients took part in the pilot. The online consultation website was viewed 35 981 times over the pilot period (mean 9.11 visits per 1000 patients per month). 7472 patients went on to complete an 'e-consultation' (mean 2.00 online consultations per 1000 patients per month). E-consultations were mainly performed on weekdays and during normal working hours. Patient records (n=485) were abstracted for eight practices and showed that women were more likely to use

SUBMITTER: Edwards HB 

PROVIDER: S-EPMC5701981 | biostudies-literature | 2017 Nov

REPOSITORIES: biostudies-literature