A 10-year case study on the changing determinants of university student satisfaction in the UK.

ABSTRACT: Higher Education (HE), once the prerogative of a tiny elite, is now accessible to larger numbers of people around the world than ever before yet despite the fact that an understanding of student satisfaction has never been more important for today's universities, the concept remains poorly understood. Here we use published data from the UK's National Student Survey (NSS), representing data from 2.3 million full-time students collected from 2007 to 2016, as a case study of the benefits and limitations of measuring student satisfaction that might have applicability for other countries, particularly those that, like the UK, have experienced significant growth in student numbers. The analyses showed that the factor structure of the NSS remained generally stable and that the ability of the NSS

SUBMITTER: Burgess A 

PROVIDER: S-EPMC5825039 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature