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Impact of Implementation of Electronically Transmitted Referrals on Pediatric Subspecialty Visit Attendance.


ABSTRACT: OBJECTIVE:One barrier to timely access to outpatient pediatric subspecialty care is the complexity of scheduling processes. We evaluated the impact of implementing electronically transmitted referrals on subspecialty visit attendance. METHODS:Through collaboration with stakeholders, an electronically transmitted referral order system was designed, piloted, and implemented in 15 general pediatrics practices, with 24 additional practices serving as controls. We used statistical process control methods and difference-in-differences analysis to examine visits attended, appointments scheduled, appointment nonattendance, and referral volume. Electronically transmitted referrals then were expanded to all 39 practices. We surveyed referring pediatricians at all practices before and after implementation. RESULTS:From April 2015 through September 2016 there were 33,485 referral orders across all practices (7770 before the pilot, 11,776 during the pilot, 13,939 after full implementation). At pilot practices, there was a significant and sustained improvement in subspecialty visits attended within 4 weeks of referral (10.9% to 20.0%; P?

SUBMITTER: Ray KN 

PROVIDER: S-EPMC5936662 | biostudies-literature | 2018 May - Jun

REPOSITORIES: biostudies-literature

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Impact of Implementation of Electronically Transmitted Referrals on Pediatric Subspecialty Visit Attendance.

Ray Kristin N KN   Drnach Michael M   Mehrotra Ateev A   Suresh Srinivasan S   Docimo Steven G SG  

Academic pediatrics 20171223 4


<h4>Objective</h4>One barrier to timely access to outpatient pediatric subspecialty care is the complexity of scheduling processes. We evaluated the impact of implementing electronically transmitted referrals on subspecialty visit attendance.<h4>Methods</h4>Through collaboration with stakeholders, an electronically transmitted referral order system was designed, piloted, and implemented in 15 general pediatrics practices, with 24 additional practices serving as controls. We used statistical proc  ...[more]

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