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Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care.


ABSTRACT: Little is known about what patients value in psychiatric crisis services or how they compare community-based services with those received in the emergency department. Three focus groups (n?=?27) were held of participants who had received psychiatric crisis services in emergency departments or a community mental health center. Participants described care experiences and preferences. Focus groups were audio recorded, transcribed, and coded using a value-based lens. Themes included appreciation for feeling respected, basic comforts, and shared decision-making as foundations of quality care. Participants preferred the community mental health center. Research should address long-term outcomes to motivate change in psychiatric crisis care.

SUBMITTER: Thomas KC 

PROVIDER: S-EPMC6002899 | biostudies-literature | 2018 Jul

REPOSITORIES: biostudies-literature

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Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care.

Thomas Kathleen C KC   Owino Hillary H   Ansari Sana S   Adams Leslie L   Cyr Julianne M JM   Gaynes Bradley N BN   Glickman Seth W SW  

Administration and policy in mental health 20180701 4


Little is known about what patients value in psychiatric crisis services or how they compare community-based services with those received in the emergency department. Three focus groups (n = 27) were held of participants who had received psychiatric crisis services in emergency departments or a community mental health center. Participants described care experiences and preferences. Focus groups were audio recorded, transcribed, and coded using a value-based lens. Themes included appreciation for  ...[more]

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