Dataset Information

Comparing patients and families perceptions of satisfaction and predictors of overall satisfaction in the emergency department.

ABSTRACT:

Study objective

The aim of the study was to investigate factors that best predict patient's satisfaction with their ED visit, as well as examine whether patients and their families perceived the factors related to satisfaction similarly.

Methods

This is a retrospective study where secondary data analysis was done on patient satisfaction data collected over three quarters for quality improvement purposes. Exploratory factor analysis (EFA) was conducted on the data from the first quarter to identify the factor structure, followed by confirmatory factor analysis (CFA) on the rest of the data to confirm the EFA factor structure. A structural equation model (SEM) was fitted where the factors predicted overall satisfaction with the ED visit. Finally, measurement invariance was conducted to examine if patients and families perceived the factors related to ED services alike.

Results

Two factors were found to be predictive of satisfaction: clinical team and system processes. The SEM showed that system process was a statistically significant predictor of overall satisfaction, while clinical team predicted overall satisfaction to a smaller extent. Multi-group CFA showed that the factor structure fitted neither family nor patient groups adequately. The instrument did not exhibit partial invariance.

Conclusion

This study found that system process was the best predictor of overall satisfaction. Furthermore, this study showed that the same instrument might not reliably compare the perceptions of patients and families.

SUBMITTER: Natesan P

PROVIDER: S-EPMC6692004 | biostudies-literature | 2019

REPOSITORIES: biostudies-literature

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Publications

Comparing patients and families perceptions of satisfaction and predictors of overall satisfaction in the emergency department.

Natesan Prathiba P Hadid Dima D Harb Yara Abou YA Hitti Eveline E

PloS one 20190813 8

<h4>Study objective</h4>The aim of the study was to investigate factors that best predict patient's satisfaction with their ED visit, as well as examine whether patients and their families perceived the factors related to satisfaction similarly.<h4>Methods</h4>This is a retrospective study where secondary data analysis was done on patient satisfaction data collected over three quarters for quality improvement purposes. Exploratory factor analysis (EFA) was conducted on the data from the first qu ...[more]

PMID: 31408490

Similar Datasets

Project description:Objective: To describe patient satisfaction with pre-hospital emergency knowledge and determine if patients and professionals share a common vision on the satisfaction predictors. Methods: A qualitative study was conducted in two phases. First, a systematic review following the PRISMA protocol was carried out searching publications between January 2000 and July 2016 in Medline, Scopus, and Cochrane. Second, three focus groups involving professionals (advisers and healthcare providers) and a total of 79 semi-structured interviews involving patients were conducted to obtain information about what dimensions of care were a priority for patients. Results: Thirty-three relevant studies were identified, with a majority conducted in Europe using questionnaires. They pointed out a very high level of satisfaction of callers and patients. Delay with the assistance and the ability for resolution of the case are the elements that overlap in fostering satisfaction. The published studies reviewed with satisfaction neither the overall care process nor related the measurement of the real time in responding to an emergency. The patients and professionals concurred in their assessments about the most relevant elements for patient satisfaction, although safety was not a predictive factor for patients. Response capacity and perceived capacity for resolving the situation were crucial factors for satisfaction. Conclusions: Published studies have assessed similar dimensions of satisfaction and have shown high patient satisfaction. Expanded services resolving a wide number of issues that can concern citizens are also positively assessed. Delays and resolution capacity are crucial for satisfaction. Furthermore, despite the fact that few explanations may be given due to a lack of face-to-face attention, finding the patient's location, taking into account the caller's emotional needs, and maintaining phone contact until the emergency services arrive are high predictors of satisfaction.

Dataset Information

Comparing patients and families perceptions of satisfaction and predictors of overall satisfaction in the emergency department.

Study objective

Methods

Results

Conclusion

Publications

Comparing patients and families perceptions of satisfaction and predictors of overall satisfaction in the emergency department.

Similar Datasets

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