Combined exposure of emotional labor and job insecurity on depressive symptoms among female call-center workers: A cross-sectional study.

ABSTRACT: Call-center workers work under unfavorable psychosocial working conditions, including, emotional labor and job insecurity, which might be linked to depressive symptoms.The purpose of this study was to explore the link between emotional labor and depressive symptoms and to investigate the influence of combined exposure to emotional labor and job insecurity on depressive symptoms.A health survey was conducted among female call-center workers in Geumcheon-gu (a district in Seoul), South Korea, in November 2012. The short form of the Korean occupational stress scale was used to measure occupational stressors. A questionnaire with 8 items was employed to assess emotional labor. Depressive symptoms were estimated using the Korean Version of the Centre for Epidemiologic Studies Depression Scale (

SUBMITTER: Cho SS 

PROVIDER: S-EPMC6709051 | biostudies-literature | 2019 Mar

REPOSITORIES: biostudies-literature