Dataset Information

Role of public involvement in the Royal College of Physicians' Future Hospitals healthcare improvement programme: an evaluation.

ABSTRACT:

Objectives

The Royal College of Physician's (RCP) Future Hospital Programme (FHP) set out a blueprint for a radical new model of care that put patient experience centre stage. This paper reports on the results of an independent evaluation of the FHP and focuses on the role public patient involvement (PPI) played in these projects. The paper explores the perceptions and experiences of those involved in the FHP of how PPI was operationalised in this context, and develops an 'ex-post' programme theory of PPI in the FHP. We conclude by assessing the benefits and challenges of this work.

Setting

Secondary care. The FHP consisted of eight clinician-led healthcare improvement hospital development sites with two phases.

Participants

Development site clinical teams, patient representatives, the RCP's Patient and Carer Network, members of the FHP team, and fellows and members of the RCP.

Design/methods

We conducted an independent evaluation of the FHP using FHP documentation and data collected specifically for the evaluation: qualitative interviews, focus groups and a web-based survey.

Results

The PPI initiatives set out to develop more patient-centred care and improve the patient experience. The mechanisms designed to meet these goals were (1) a programme of PPI in the development site's projects, (2) a better understanding of patient experience and (3) evaluation of patient experience.

Conclusion

This evaluation of the FHP identifies some key elements that need to be considered when attempting to more closely integrate PPI and co-production in service re-design. The structure of FHP over two phases enabled learning from phase I to be incorporated into phase II. Having the PPI representatives closely involved, developing communities of practice, and the oversight and measuring activities acted as 'disciplinary structures' that contributed to embedding PPI in the FHP and kept the patient experience at the forefront of the improvement initiatives.

SUBMITTER: Frith L

PROVIDER: S-EPMC6747633 | biostudies-literature | 2019 Sep

REPOSITORIES: biostudies-literature

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Publications

Role of public involvement in the Royal College of Physicians' Future Hospitals healthcare improvement programme: an evaluation.

Frith Lucy L Hepworth Lauren L Lowers Victoria V Joseph Frank F Davies Elizabeth E Gabbay Mark M

BMJ open 20190912 9

<h4>Objectives</h4>The Royal College of Physician's (RCP) Future Hospital Programme (FHP) set out a blueprint for a radical new model of care that put patient experience centre stage. This paper reports on the results of an independent evaluation of the FHP and focuses on the role public patient involvement (PPI) played in these projects. The paper explores the perceptions and experiences of those involved in the FHP of how PPI was operationalised in this context, and develops an 'ex-post' progr ...[more]

PMID: 31515414

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Dataset Information

Role of public involvement in the Royal College of Physicians' Future Hospitals healthcare improvement programme: an evaluation.

Objectives

Setting

Participants

Design/methods

Results

Conclusion

Publications

Role of public involvement in the Royal College of Physicians' Future Hospitals healthcare improvement programme: an evaluation.

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