Characterizing the impact of health literacy, computer ability, patient demographics, and portal usage on patient satisfaction with a patient portal.

ABSTRACT:

Objective

We sought to measure patient portal satisfaction with patient portals and characterize its relationship to attitude towards computers, health literacy, portal usage, and patient demographics.

Materials and methods

We invited 13 040 patients from an academic medical center to complete a survey measuring satisfaction, perceived control over computers, and health literacy using validated instruments (End User Computing Satisfaction, Computer Attitude Measure, and Brief Health Literacy Screen). We extracted portal usage and demographic information from the medical center data warehouse.

Results

A total of 6026 (46.2%) patients completed the survey. The median (IQR) scores for satisfaction, computer control, and health literacy were 87% (20%), 86% (22%), and 95%

SUBMITTER: Wong JIS 

PROVIDER: S-EPMC6994001 | biostudies-literature | 2019 Dec

REPOSITORIES: biostudies-literature