Dataset Information

Kaizen-Kata, a Problem-Solving Approach to Public Service Health Care in Mexico. A Multiple-Case Study.

ABSTRACT: Purpose: Mexico's public hospitals are experiencing major operational problems which seriously affect the care of Mexican citizens. Some hospitals have initiated efforts to apply the Kaizen philosophy to improve this situation. Therefore, the purpose of this article is to analyze the methodological impact of Kaizen-Kata implementation in Mexican public hospitals that have tried to solve operational problems using this improvement approach. Design/Methodology/Approach: The service organization implemented Kaizen-Kata methodology in order to improve one operational problem-process in health care. A case-study approach was used in this research in order to understand the effects of the Kaizen-Kata methodology in solving problems in their operational procedures. Findings: Six specific drivers were identified when applying the Kaizen-Kata methodology. Furthermore, the impact on the levels of implementation of the Kaizen-Kata methodology in each of the improvement teams studied was also identified. Research Limitations: The main limitation of the research is that only three case-studies are presented thus it is not possible to generalize its results. Practical Implications (Where Possible): Other public hospitals can use this specific example as a working guide to solve the operational problems of health systems. Originality/Value: A methodology of continuous improvement in manufacturing was imported from the industry sector for application in an operational health care process. The Kaizen-Kata methodology contributed significantly to improving issues involving delays, customer complaints, process reworks and extra-cost, among other effects of operational problems.

SUBMITTER: Suarez-Barraza MF

PROVIDER: S-EPMC7246599 | biostudies-literature | 2020 May

REPOSITORIES: biostudies-literature

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Kaizen-Kata, a Problem-Solving Approach to Public Service Health Care in Mexico. A Multiple-Case Study.

Suárez-Barraza Manuel F MF Miguel-Davila José A JA

International journal of environmental research and public health 20200509 9

<i>Purpose:</i> Mexico's public hospitals are experiencing major operational problems which seriously affect the care of Mexican citizens. Some hospitals have initiated efforts to apply the Kaizen philosophy to improve this situation. Therefore, the purpose of this article is to analyze the methodological impact of Kaizen-Kata implementation in Mexican public hospitals that have tried to solve operational problems using this improvement approach. <i>Design/Methodology/Approach</i>: The service o ...[more]

PMID: 32397363

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Project description:In this paper we argue that a synthesis of findings across the various sub-areas of research in complex problem solving and consequently progress in theory building is hampered by an insufficient differentiation of complexity and difficulty. In the proposed framework of person, task, and situation (PTS), complexity is conceptualized as a quality that is determined by the cognitive demands that the characteristics of the task and the situation impose. Difficulty represents the quantifiable level of a person's success in dealing with such demands. We use the well-documented "semantic effect" as an exemplar for testing some of the conceptual assumptions derived from the PTS framework. We demonstrate how a differentiation between complexity and difficulty can help take beyond a potentially too narrowly defined psychometric perspective and subsequently gain a better understanding of the cognitive mechanisms behind this effect. In an empirical study a total of 240 university students were randomly allocated to one of four conditions. The four conditions resulted from contrasting the semanticity level of the variable labels used in the CPS system (high vs. low) and two instruction conditions for how to explore the CPS system's causal structure (starting with the assumption that all relationships between variables existed vs. starting with the assumption that none of the relationships existed). The variation in the instruction aimed at inducing knowledge acquisition processes of either (1) systematic elimination of presumptions, or (2) systematic compilation of a mental representation of the causal structure underpinning the system. Results indicate that (a) it is more complex to adopt a "blank slate" perspective under high semanticity as it requires processes of inhibiting prior assumptions, and (b) it seems more difficult to employ a systematic heuristic when testing against presumptions. In combination, situational characteristics, such as the semanticity of variable labels, have the potential to trigger qualitatively different tasks. Failing to differentiate between 'task' and 'situation' as independent sources of complexity and treating complexity and difficulty synonymously threaten the validity of performance scores obtained in CPS research.

Dataset Information

Kaizen-Kata, a Problem-Solving Approach to Public Service Health Care in Mexico. A Multiple-Case Study.

Publications

Kaizen-Kata, a Problem-Solving Approach to Public Service Health Care in Mexico. A Multiple-Case Study.

Similar Datasets

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