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Public satisfaction with the healthcare system in China during 2013-2015: a cross-sectional survey of the associated factors.


ABSTRACT: OBJECTIVE:We explore how public satisfaction with the healthcare system in China varies with social and economic factors, especially regional variations and changes during 2013-2015. DESIGN:Population-based, cross-sectional survey performed between July 2013 and July 2015. SETTING:General population of China during 2013-2015. PARTICIPANTS:A total of 15?969 participants (women=49.4%, sample-weighted average age=51.9). PRIMARY OUTCOME MEASURE:Public satisfaction with the healthcare system, defined as 'being satisfied' if a respondent's satisfaction score is ?70 points. RESULTS:The 2-year mean of the satisfaction score of the sample is 68.5 out of 100 points and the score in 2015 is higher than 2013 by 3.5 points. Senior respondents (OR=1.19, p<0.001), rural respondents (OR=1.23, p=0.009) and those with higher socioeconomic status are more likely to report being satisfied. Internal migrants (OR=0.75, p<0.001) and those with a higher level of education are less likely to report being satisfied. Total health expenditure as percentage of gross domestic product and density of hospital beds have a significantly positive association with satisfaction (OR=1.13, p<0.001). Meanwhile, the government's share in total healthcare expenditures has a moderately negative association with satisfaction (OR=0.97, p<0.001). In rural areas, the density of hospital beds has a positive association with satisfaction (OR=1.26, p=0.002). The Northeast region and Shanghai (OR=0.49, p<0.001; OR=0.71, p=0.034) are less likely to report being satisfied and this remained unchanged in 2015. CONCLUSION:There are considerable disparities in public satisfaction with the healthcare system in China, associated with demographic and socioeconomic characteristics, regional locations, urban-rural environment, and regional health resource abundance. Actions are recommended to improve satisfaction with the public healthcare system, especially in the Northeast region of China.

SUBMITTER: Zhang JH 

PROVIDER: S-EPMC7259843 | biostudies-literature | 2020 May

REPOSITORIES: biostudies-literature

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Public satisfaction with the healthcare system in China during 2013-2015: a cross-sectional survey of the associated factors.

Zhang Jing Hua JH   Peng Xinxin X   Liu Chengkun C   Chen Yijun Y   Zhang Hongmin H   Iwaloye Ojo Olukayode OO  

BMJ open 20200527 5


<h4>Objective</h4>We explore how public satisfaction with the healthcare system in China varies with social and economic factors, especially regional variations and changes during 2013-2015.<h4>Design</h4>Population-based, cross-sectional survey performed between July 2013 and July 2015.<h4>Setting</h4>General population of China during 2013-2015.<h4>Participants</h4>A total of 15 969 participants (women=49.4%, sample-weighted average age=51.9).<h4>Primary outcome measure</h4>Public satisfaction  ...[more]

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