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Professionalism Revealed: Rethinking Quality Improvement in the Wake of a Pandemic


ABSTRACT: The response of clinicians to the Covid-19 pandemic has been remarkable but unsurprising. As the hard work of improving health care delivery resumes, their performance should serve as a reminder that professionalism in medicine is a resource to harness and not squander. Summary The pace of health care quality improvement in the United States has been slow. After 2 decades of efforts relying largely on quality measurement and performance-linked payment incentives, we need new ideas and new conversations. As revealed by health care workers’ response to the Covid-19 pandemic, professionalism in health care may be an underused resource. Reframing quality improvement around the linchpin of care delivery — physician agency — could provide much-needed direction by elucidating strategies that address problems of information or motivation when professionals act as agents on their patients’ behalf. These strategies need not rely on measures. Physicians’ collective ability to observe and learn can be better tapped and their intrinsic motivation better supported. This article discusses the inherent limitations of measure-focused approaches, provides a framework for conceiving a next generation of initiatives that aim to improve care by more productively leveraging professionalism, and offers specific directions for policy and practice.

SUBMITTER: McWilliams J 

PROVIDER: S-EPMC7380704 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature

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