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Addressing Challenges Associated with Operationalizing a Crisis Standards of Care Protocol for the Covid-19 Pandemic


ABSTRACT: In a novel pandemic, health care leaders are tasked with designing and implementing Crisis Standards of Care protocols to guide clinicians in the event that a surge of cases outpaces the supply of critical care resources. Leaders need to actively engage communities who will be impacted by these protocols, with particular attention to vulnerable groups, including racial and ethnic minorities, and those with disabilities. Summary The imminent threat of a Covid-19 surge overwhelming available resources for critically ill patients prompted many state-level public health officials to rapidly develop triage protocols for scarce resources, known as Crisis Standards of Care (CSC). It is important, however, for health care organizations to develop their own local CSC plans to address unique staff and community factors. In Massachusetts, a working group of experts at Brigham and Women’s Hospital (BWH) developed a CSC implementation plan by engaging the hospital community, providing support to staff, and responding to changes in state-issued guidance and feedback from the hospital and broader Boston community. This process decreased clinician anxiety and increased hospital-wide understanding of the CSC process. While challenges remain in both the conceptualization and operationalization of these guidelines, health care organizations may adopt elements of the BWH process and incorporate key lessons learned.

SUBMITTER: Milliken A 

PROVIDER: S-EPMC7423180 | biostudies-literature | 2020 Aug

REPOSITORIES: biostudies-literature

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