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Factors associated with non-urgent visits to the emergency department in a tertiary care centre, western Saudi Arabia: cross-sectional study.


ABSTRACT: OBJECTIVES:To explore magnitude and factors associated with non-urgent visits to the emergency department (ED) in a tertiary care centre, western Saudi Arabia. DESIGN:A cross-sectional study. SETTING:ED of a tertiary care hospital in western Saudi Arabia. PARTICIPANTS:400 patients, both men and women. INTERVENTIONS:An interview-based questionnaire was administered to a consecutive sample of patients who visited the ED during morning shifts, where primary healthcare centres (PHCs) and outpatient clinics were available. PRIMARY OUTCOME MEASURE:ED visits classified as non-urgent versus urgent (excluding life-threatening conditions) based on the Canadian Triage and Acuity Scale (CTAS). Levels IV and V were classified as non-urgent. RESULTS:Majority of the cases were adult (97.3%) and half of them were women (54.8%). Non-urgent visits represented 78.5% among non-life-threatening cases. One-third of the patients (33.8%) had three visits or more to the ED during the past year. Main reasons for visiting the ED were perception that the condition was urgent (42.0%), easy access (25.5%) and limited resources and services at the PHCs (17.8%). Patients 40-50 years old were more likely to have non-urgent visits (OR=3.21, 95% CI 1.15 to 8.98). However, likelihood of non-urgent visits was significantly lower among patients with cancer (OR=0.37, 95% CI 0.19 to 0.72) and cardiovascular disease (OR=0.43, 95% CI 0.23 to 0.83), and those who live near the hospital (OR=0.49, 95% CI 0.28 to 0.88). CONCLUSIONS:The current study reported overuse of the ED. Enhancement of the primary care services, in concordance with community awareness, is an important component to reduce burden due to non-urgent use of the ED.

SUBMITTER: Al-Otmy SS 

PROVIDER: S-EPMC7539577 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature

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Factors associated with non-urgent visits to the emergency department in a tertiary care centre, western Saudi Arabia: cross-sectional study.

Al-Otmy Saja S SS   Abduljabbar Abeer Z AZ   Al-Raddadi Rajaa M RM   Farahat Fayssal F  

BMJ open 20201006 10


<h4>Objectives</h4>To explore magnitude and factors associated with non-urgent visits to the emergency department (ED) in a tertiary care centre, western Saudi Arabia.<h4>Design</h4>A cross-sectional study.<h4>Setting</h4>ED of a tertiary care hospital in western Saudi Arabia.<h4>Participants</h4>400 patients, both men and women.<h4>Interventions</h4>An interview-based questionnaire was administered to a consecutive sample of patients who visited the ED during morning shifts, where primary healt  ...[more]

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