Dataset Information

Analyzing drivers' perceived service quality of variable message signs (VMS).

ABSTRACT: Recent advance in VMS technology has made it viable to ease traffic congestion and improve road traffic efficiency. However, the drivers' low compliance with the posted information may limit its performance to ease traffic congestion and improve traffic safety. This paper explores drivers' attitude to the service quality of VMS system resulted from the identified predominant influencing factors. A questionnaire is developed and used for surveying 9,600 drivers in Beijing, China. The collected data are analyzed with a multiple indicators and multiple causes (MIMIC) model considering different driver categories (e.g., private car driver, office car driver, taxi driver). The results show that the causal relationships between latent variables and socio-demographic characteristic is significant. Driving frequency, attitude towards contents of VMS, drivers' decision-making and the effectiveness of VMS message can directly and indirectly affect driver's perceived quality of service. The attitude towards formats of VMS indirectly affect their QoS resulting from the effectiveness of VMS message, while there is no indirect impact for taxi drivers. Besides, the drivers' decision-making directly affects the perceived quality of service for private car drivers and office car drivers, but there is no impact for taxi drivers. The findings of this study can provide guidance and reference for urban authorities to perform the relevant actions required to meet user expectations.

SUBMITTER: Ma Z

PROVIDER: S-EPMC7577472 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature

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Analyzing drivers' perceived service quality of variable message signs (VMS).

Ma Zhuanglin Z Luo Mingjie M Chien Steven I-Jy SI Hu Dawei D Zhao Xue X

PloS one 20201021 10

Recent advance in VMS technology has made it viable to ease traffic congestion and improve road traffic efficiency. However, the drivers' low compliance with the posted information may limit its performance to ease traffic congestion and improve traffic safety. This paper explores drivers' attitude to the service quality of VMS system resulted from the identified predominant influencing factors. A questionnaire is developed and used for surveying 9,600 drivers in Beijing, China. The collected da ...[more]

PMID: 33085674

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Project description:BackgroundExperience with providers shapes the quality of adolescent health services, including voluntary medical male circumcision (VMMC). This study examined the perceived quality of in-service communication and counseling during adolescent VMMC services.MethodsA postprocedure quantitative survey measuring overall satisfaction, comfort, perceived quality of in-service communication and counseling, and perceived quality of facility-level factors was administered across 14 VMMC sites in South Africa, Tanzania, and Zimbabwe. Participants were adolescent male clients aged 10-14 years (n = 836) and 15-19 years (n = 457) and completed the survey 7 to 10 days following VMMC. Adjusted prevalence ratios (aPRs) were estimated by multivariable modified Poisson regression with generalized estimating equations and robust variance estimation to account for site-level clustering.ResultsOf 10- to 14-year-olds and 15- to 19-year-olds, 97.7% and 98.7%, respectively, reported they were either satisfied or very satisfied with their VMMC counseling experience. Most were also very likely or somewhat likely (93.6% of 10- to 14-year olds and 94.7% of 15- to 19-year olds) to recommend VMMC to their peers. On a 9-point scale, the median perceived quality of in-service (counselor) communication was 9 (interquartile range [IQR], 8-9) among 15- to 19-year-olds and 8 (IQR, 7-9) among 10- to 14-year-olds. The 10- to 14-year-olds were more likely than 15- to 19-year-olds to perceive a lower quality of in-service (counselor) communication (score <7; 21.5% vs. 8.2%; aPR, 1.61 [95% confidence interval, 1.33-1.95]). Most adolescents were more comfortable with a male rather than female counselor and provider. Adolescents of all ages wanted more discussion about pain, wound care, and healing time.ConclusionsAdolescents perceive the quality of in-service communication as high and recommend VMMC to their peers; however, many adolescents desire more discussion about key topics outlined in World Health Organization guidance.

Project description:BackgroundDecentralization of healthcare services has been widely utilized, especially in developing countries, to improve the performance of healthcare systems by increasing the access and efficiency of service delivery. Experiences have been variable secondary to disparities in financial and human resources, system capacity and community engagement. Sudan is no exception and understanding the perceived effect of decentralization on access, affordability, and quality of care among stakeholders is crucial.MethodsThis was a mixed method, cross-sectional, explorative study that involved 418 household members among catchment areas and 40 healthcare providers of Ibrahim Malik Hospital (IBMH) and Khartoum Teaching Hospital (KTH). Data was collected through a structured survey and in-depth interviews from July-December 2015.ResultsAccess, affordability and quality of healthcare services were all perceived as worse, compared to before decentralization was implemented. Reported affordability was found to be 53 and 55% before decentralization compared to 24 to 16% after decentralization, within KTH and IBMH catchment areas respectively, (p = 0.01). The quality of healthcare services was reported to have declined from 47 and 38% before decentralization to 38 and 28% after, in KTH and IBMH respectively (p = 0.02). Accessibility was found to be more limited, with services being accessible before decentralization approximately 59 and 52% of the time, compared to 41 and 30% after, in KTH and IBMH catchment areas respectively, (p = 0.01). Accessibility to healthcare was reported to have decreased secondary to facility closures, reverse transference of services, and low capacity of devolved facilities. Lastly, privatized services were reported as strengthened in response to this decentralization of healthcare.ConclusionsThe deterioration of access, affordability and quality of health services was experienced as the predominant perception among stakeholders after decentralization implementation. Our study results suggest there is an urgent need for a review of the current healthcare policies, structure and management within Sudan in order to provide evidence and insights regarding the impact of decentralization.

Dataset Information

Analyzing drivers' perceived service quality of variable message signs (VMS).

Publications

Analyzing drivers' perceived service quality of variable message signs (VMS).

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