What Do Patients Want? A Qualitative Analysis of Patient, Provider, and Administrative Perceptions and Expectations About Patients' Hospital Stays.
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ABSTRACT:
SUBMITTER: Nepal S
PROVIDER: S-EPMC7786759 | biostudies-literature | 2020 Dec
REPOSITORIES: biostudies-literature
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What Do Patients Want? A Qualitative Analysis of Patient, Provider, and Administrative Perceptions and Expectations About Patients' Hospital Stays.
Nepal Sansrita S Keniston Angela A Indovina Kimberly A KA Frank Maria G MG Stella Sarah A SA Quinzanos-Alonso Itziar I McBeth Lauren L Moore Susan L SL Burden Marisha M
Journal of patient experience 20200721 6
Patient experience is increasingly recognized as a measure of health care quality and patient-centered care and is currently measured through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS survey may miss key factors important to patients, and in particular, to underserved patient populations. We performed a qualitative study utilizing semi-structured interviews with 45 hospitalized English- and Spanish-speaking patients and 6 focus groups with physicia ...[more]
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