Patient interest in and barriers to telemedicine video visits in a multilingual urban safety-net system.
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ABSTRACT: Objective
To determine interest in and barriers to video visits in safety-net patients with diverse age, racial/ethnic, or linguistic background.Materials and methods
We surveyed patients in an urban safety-net system to assess: interest in video visits; ability to successfully complete test video visits; and barriers to successful completion of test video visits.Results
Among 202 participants, of which 177 (87.6%) were persons of color and 113 (55.9%) preferred non-English languages, 132 (65.3%) were interested in and 109 (54.0%) successfully completed a test video visit. Younger age, non-English preference, and prior smartphone application use were associated with interest. Over half (n = 112) reported barriers to video visits; Internet/data access was the most common barrier (n = 50, 24.8%).Conclusion
Safety-net patients are interested in video visits and able to successfully complete test visits. Internet or mobile data access is a common barrier in even urban safety-net settings and may impact equitable telemedicine access.
SUBMITTER: Khoong EC
PROVIDER: S-EPMC7883976 | biostudies-literature |
REPOSITORIES: biostudies-literature
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