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Organizational characteristics and perceptions of clinical event notification services in healthcare settings: a study of health information exchange.


ABSTRACT:

Objective

Event notification systems are an approach to health information exchange (HIE) that notifies end-users of patient interactions with the healthcare system through real-time automated alerts. We examined associations between organizational capabilities and perceptions of event notification system use.

Materials and methods

We surveyed representatives (n?=?196) from healthcare organizations (n?=?96) that subscribed to 1 of 3 Health Information Organizations' event notification services in New York City (response rate = 27%). The survey was conducted in Fall 2017 and Winter 2018. Surveys measured respondent characteristics, perceived organizational capabilities, event notification use, care coordination, and care quality. Exploratory factor analysis was used to identify relevant independent and dependent variables. We examined the relationship between organizational capabilities, care coordination, and care quality using multilevel linear regression models with random effects.

Results

Respondents indicated that the majority of their organizations provided follow-up care for emergency department visits (66%) and hospital admissions (73%). Perceptions of care coordination were an estimated 57.5% (??=?0.575; P?P?P?Discussion and conclusionHealthcare organizations with specific workflow processes and positive perceptions of fit are more likely to use event notification services to improve care coordination and care quality. In addition, event notification capacity and patient consent procedures influence how end-users perceive event notification services.

SUBMITTER: Wiley KK 

PROVIDER: S-EPMC7886547 | biostudies-literature | 2020 Dec

REPOSITORIES: biostudies-literature

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Organizational characteristics and perceptions of clinical event notification services in healthcare settings: a study of health information exchange.

Wiley Kevin K KK   Hilts Katy Ellis KE   Ancker Jessica S JS   Unruh Mark A MA   Jung Hye-Young HY   Vest Joshua R JR  

JAMIA open 20201129 4


<h4>Objective</h4>Event notification systems are an approach to health information exchange (HIE) that notifies end-users of patient interactions with the healthcare system through real-time automated alerts. We examined associations between organizational capabilities and perceptions of event notification system use.<h4>Materials and methods</h4>We surveyed representatives (<i>n</i> = 196) from healthcare organizations (<i>n</i> = 96) that subscribed to 1 of 3 Health Information Organizations'  ...[more]

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