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ABSTRACT: Background
Communication skills are essential for health professionals to establish a positive relationship with their patients, improving their health and quality of life. In this perspective, communication skills training can be effective strategies to improve the care provided by professionals in patient care and the quality of health services.Objective
To identify the best available evidence on training programs in communication skills to promote changes in attitude and behavior or self-efficacy of health professionals.Methods
Systematic searches were performed in eight databases, evaluating Randomized Controlled Trials and quasi-experimental studies with a control group, focusing on training communication skills for health professionals, who assessed self-efficacy or behaviors related to these skills. The phases of study selection and data extraction were carried out by two independent researchers, and the conflicts were resolved by a third. The risk of bias was assessed using the Cochrane method.Results
Eight studies were included in the review. Most programs lasted between 4½ h and 2 days, involved information about communication skills and the content was applied to the health professionals' context. Several teaching strategies were used, such as lectures, videos and dramatizations and the evaluation was carried out using different instruments. Improvements in the performance and in the self-efficacy of communication skills were observed in the trained groups. The RCT had a low risk of bias and the quasi-experimental studies had a moderate risk.Conclusion
Training in communication skills can improve the performance and self-efficacy of health professionals. Programs that approach the conceptual issues and promote the space for experiential learning could be effective in communication skills training for professionals.Prospero
CRD42019129384.
SUBMITTER: de Sousa Mata AN
PROVIDER: S-EPMC7937280 | biostudies-literature | 2021 Mar
REPOSITORIES: biostudies-literature
Mata Ádala Nayana de Sousa ÁNS de Azevedo Kesley Pablo Morais KPM Braga Liliane Pereira LP de Medeiros Gidyenne Christine Bandeira Silva GCBS de Oliveira Segundo Victor Hugo VH Bezerra Isaac Newton Machado INM Pimenta Isac Davidson Santiago Fernandes IDSF Nicolás Ismael Martinez IM Piuvezam Grasiela G
Human resources for health 20210306 1
<h4>Background</h4>Communication skills are essential for health professionals to establish a positive relationship with their patients, improving their health and quality of life. In this perspective, communication skills training can be effective strategies to improve the care provided by professionals in patient care and the quality of health services.<h4>Objective</h4>To identify the best available evidence on training programs in communication skills to promote changes in attitude and behav ...[more]