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Method-oriented systematic review on the simple scale for acceptance measurement in advanced transport telematics.

ABSTRACT: Acceptance intuitively is a precondition for the adaptation and use of technology. In this systematic review, we examine academic literature on the "simple scale for acceptance measurement" provided by Van der Laan, Heino, and de Waard (1997). This measure is increasingly applied in research on mobility systems without having been thoroughly analysed. This article aims to provide such a critical analysis. We identified 437 unique references in three aggregated databases and included 128 articles (N = 6,058 participants) that empirically applied the scale in this review. The typical study focused on a mobility system using a within-subjects design in a driving simulator in Europe. Based on quality indicators of transparent study aim, group allocation procedure, variable definitions, sample characteristics, (statistical) control of confounders, reproducibility, and reporting of incomplete data and test performance, many of the 128 articles exhibited room for improvements (44% below.50; range 0 to 1). Twenty-eight studies (22%) reported reliability coefficients providing evidence that the scale and its sub-scales produce reliable results (median Cronbach's α >.83). Missing data from the majority of studies limits this conclusion. Only 2 out of 10 factor analyses replicated the proposed two-dimensional structure questioning the use of these sub-scales. Correlation results provide evidence for convergent validity of acceptance, usefulness, and satisfying with limited confidence, since only 14 studies with a median sample size of N = 40 reported correlation coefficients. With these results, the scale might be a valuable addition for technology attitude research. Firstly, we recommend thorough testing for a better understanding of acceptance, usefulness, and satisfying. Secondly, we suggest to report scale results more transparently and rigorously to enable meta-analyses in the future. The study protocol is available at the Open Science Framework (https://osf.io/j782c/).

SUBMITTER: Zoellick JC

PROVIDER: S-EPMC7993792 | biostudies-literature |

REPOSITORIES: biostudies-literature

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Project description:BackgroundOnline health communities have given rise to a new e-service known as online medical consultations (OMCs), enabling remote interactions between physicians and patients. To address challenges, such as patient information overload and uneven distribution of physician visits, online health communities should develop OMC-oriented recommenders.ObjectiveWe aimed to comprehensively investigate what paradigms lead to the success of OMC-oriented recommendations.MethodsA literature search was conducted through e-databases, including PubMed, ACM Digital Library, Springer, and ScienceDirect, from January 2011 to December 2023. This review included all papers directly and indirectly related to the topic of health care-related recommendations for online services.ResultsThe search identified 611 articles, of which 26 (4.3%) met the inclusion criteria. Despite the growing academic interest in OMC recommendations, there remains a lack of consensus among researchers on the definition of e-service-oriented recommenders. The discussion highlighted 3 key factors influencing recommender success: features, algorithms, and metrics. It advocated for moving beyond traditional e-commerce-oriented recommenders to establish an innovative theoretical framework for e-service-oriented recommenders and addresses critical technical issues regarding 2-sided personalized recommendations.ConclusionsThis review underscores the essence of e-services, particularly in knowledge- and labor-intensive domains such as OMCs, where patients seek interpretable recommendations due to their lack of domain knowledge and physicians must balance their energy levels to avoid overworking. Our study's findings shed light on the importance of customizing e-service-oriented personalized recommendations to meet the distinct expectations of 2-sided users considering their cognitive abilities, decision-making perspectives, and preferences. To achieve this, a paradigm shift is essential to develop unique attributes and explore distinct content tailored for both parties involved.

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Method-oriented systematic review on the simple scale for acceptance measurement in advanced transport telematics.

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