Process mapping in healthcare: a systematic review.

ABSTRACT:

Introduction

Process mapping (PM) supports better understanding of complex systems and adaptation of improvement interventions to their local context. However, there is little research on its use in healthcare. This study (i) proposes a conceptual framework outlining quality criteria to guide the effective implementation, evaluation and reporting of PM in healthcare; (ii) reviews published PM cases to identify context and quality of PM application, and the reported benefits of using PM in healthcare.

Methods

We developed the conceptual framework by reviewing methodological guidance on PM and empirical literature on its use in healthcare improvement interventions. We conducted a systematic review of empirical literature using PRISMA (Preferred Reporting Items for Systematic R

SUBMITTER: Antonacci G 

PROVIDER: S-EPMC8048073 | biostudies-literature | 2021 Apr

REPOSITORIES: biostudies-literature