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Predicting compassion fatigue among psychological hotline counselors using machine learning techniques.

ABSTRACT: During the outbreak of coronavirus disease 2019, psychological hotline counselors frequently address help-seekers' traumatic experiences from time to time, which possibly causes counselors' compassion fatigue. The present study aimed to explore the predictors of compassion fatigue among a high-risk population of psychological hotline counselors. Seven hundred and twelve psychological hotline counselors were recruited from the Mental Health Service Platform at Central China Normal University, Ministry of Education, then were asked to complete the questionnaires measuring compassion fatigue, trait empathy, social support, trait mindfulness, counselor's self-efficacy, humor, life meaning, and post-traumatic growth. A chi-square test was utilized to filter for the top-20 predictive variables. Machine learning techniques, including logistic regression, decision tree, random forest, k-nearest neighbor, support vector machine, and naïve Bayes were employed to predict compassion fatigue. The results showed that the most important predictors of compassion fatigue were meaning in life, counselors' self-efficacy, mindfulness, and empathy. Except for the decision tree, the rest machine learning techniques obtained good performance. Naïve Bayes presented the highest area under the receiver operating characteristic curve of 0.803. Random forest achieved the least classification error of 23.64, followed by Naïve Bayes with a classification error of 23.85. These findings support the potential application of machine learning techniques in the prediction of compassion fatigue.

Supplementary information

The online version contains supplementary material available at 10.1007/s12144-021-01776-7.

SUBMITTER: Zhang L

PROVIDER: S-EPMC8074269 | biostudies-literature |

REPOSITORIES: biostudies-literature

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Project description:BackgroundFetal alcohol syndrome (FAS) is a lifelong developmental disability that occurs among individuals with prenatal alcohol exposure (PAE). With improved prediction models, FAS can be diagnosed or treated early, if not completely prevented.ObjectiveIn this study, we sought to compare different machine learning algorithms and their FAS predictive performance among women who consumed alcohol during pregnancy. We also aimed to identify which variables (eg, timing of exposure to alcohol during pregnancy and type of alcohol consumed) were most influential in generating an accurate model.MethodsData from the collaborative initiative on fetal alcohol spectrum disorders from 2007 to 2017 were used to gather information about 595 women who consumed alcohol during pregnancy at 5 hospital sites around the United States. To obtain information about PAE, questionnaires or in-person interviews, as well as reviews of medical, legal, or social service records were used to gather information about alcohol consumption. Four different machine learning algorithms (logistic regression, XGBoost, light gradient-boosting machine, and CatBoost) were trained to predict the prevalence of FAS at birth, and model performance was measured by analyzing the area under the receiver operating characteristics curve (AUROC). Of the total cases, 80% were randomly selected for training, while 20% remained as test data sets for predicting FAS. Feature importance was also analyzed using Shapley values for the best-performing algorithm.ResultsOverall, there were 20 cases of FAS within a total population of 595 individuals with PAE. Most of the drinking occurred in the first trimester only (n=491) or throughout all 3 trimesters (n=95); however, there were also reports of drinking in the first and second trimesters only (n=8), and 1 case of drinking in the third trimester only (n=1). The CatBoost method delivered the best performance in terms of AUROC (0.92) and area under the precision-recall curve (AUPRC 0.51), followed by the logistic regression method (AUROC 0.90; AUPRC 0.59), the light gradient-boosting machine (AUROC 0.89; AUPRC 0.52), and XGBoost (AUROC 0.86; AURPC 0.45). Shapley values in the CatBoost model revealed that 12 variables were considered important in FAS prediction, with drinking throughout all 3 trimesters of pregnancy, maternal age, race, and type of alcoholic beverage consumed (eg, beer, wine, or liquor) scoring highly in overall feature importance. For most predictive measures, the best performance was obtained by the CatBoost algorithm, with an AUROC of 0.92, precision of 0.50, specificity of 0.29, F1 score of 0.29, and accuracy of 0.96.ConclusionsMachine learning algorithms were able to identify FAS risk with a prediction performance higher than that of previous models among pregnant drinkers. For small training sets, which are common with FAS, boosting mechanisms like CatBoost may help alleviate certain problems associated with data imbalances and difficulties in optimization or generalization.

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Predicting compassion fatigue among psychological hotline counselors using machine learning techniques.

Supplementary information

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