Digitalisation of municipal healthcare collaboration with volunteers: a case study applying normalization process theory.

ABSTRACT:

Background

Increasing use of volunteers in healthcare requires structured collaboration between healthcare services and volunteers. The aim of this research was to explore critical issues and strategies in the implementation process of a digital solution for collaboration with and coordination of volunteers in municipal healthcare services.

Methods

Qualitative data collection was used to study implementation of a digital system for collaboration with volunteers in three Norwegian municipalities. Three rounds of interviews were conducted with healthcare employees from a volunteer centre and from municipality healthcare units in three municipalities: before implementation, and 6 and 12 months after deployment. Observations of healthcare employees training and use of the system

SUBMITTER: Fredriksen E 

PROVIDER: S-EPMC8088692 | biostudies-literature | 2021 May

REPOSITORIES: biostudies-literature