Outreach Method Predicts Patient Re-engagement in Diabetes Care During Sustained Care Disruption.

ABSTRACT:

Objective

During the COVID-19 pandemic, visits for diabetes care were abruptly canceled without predefined procedures to re-engage patients. This study was designed to determine how outreach influences patients to maintain diabetes care and identify factors that might impact the intervention's efficacy.

Methods

A diabetes nursing team attempted outreach for patients who had a canceled appointment for diabetes between March 16, 2020, and June 19, 2020. Outreach status was defined as reached, message left, or no contact. Outcomes were defined as follows: (1) booking and (2) keeping a follow-up appointment.

Results

Seven hundred eighty-seven patients were included (384 [49%] were reached, 152 (19%) were left a message, and 251 (32%) had no contact). Reached patients were

SUBMITTER: Cromwell GE 

PROVIDER: S-EPMC8438798 | biostudies-literature | 2022 Jan

REPOSITORIES: biostudies-literature