Open organisational culture: what does it entail? Healthcare stakeholders reaching consensus by means of a Delphi technique.

ABSTRACT:

Objectives

Open organisational culture in hospitals is important, yet it remains unclear what it entails other than its referral to 'open communication' in the context of patient safety. This study aims to identify the elements of an open hospital culture.

Methods

In this group consensus study with a Delphi technique, statements were constructed based on the existing patient safety literature and input of 11 healthcare professionals from different backgrounds. A final framework consisting of 36 statements was reviewed on inclusion and exclusion, in multiple rounds by 32 experts and professionals working in healthcare. The feedback was analysed and shared with the panel after the group reached consensus on statements (>70% agreement).

Results

The procedure resulted in

SUBMITTER: Malik RF 

PROVIDER: S-EPMC8442051 | biostudies-literature | 2021 Sep

REPOSITORIES: biostudies-literature