Association Between Crowdsourced Health Care Facility Ratings and Mortality in US Counties.

ABSTRACT:

Importance

Mortality across US counties varies considerably, from 252 to 1847 deaths per 100 000 people in 2018. Although patient satisfaction with health care is associated with patient- and facility-level health outcomes, the association between health care satisfaction and community-level health outcomes is not known.

Objective

To examine the association between online ratings of health care facilities and mortality across US counties and to identify language specific to 1-star (lowest rating) and 5-star (highest rating) reviews in counties with high vs low mortality.

Design, setting, and participants

This retrospective population-based cross-sectional study examined reviews and ratings of 95 120 essential health care facilities across 1301 US counties. Counties th

SUBMITTER: Stokes DC 

PROVIDER: S-EPMC8527362 | biostudies-literature | 2021 Oct

REPOSITORIES: biostudies-literature