Ontology highlight
ABSTRACT:
SUBMITTER: Xiang K
PROVIDER: S-EPMC8853753 | biostudies-literature | 2022 Mar
REPOSITORIES: biostudies-literature
Xiang Keheng K Huang Wei-Jue WJ Gao Fan F Lai Qin Q
Annals of tourism research 20220218
As COVID-19 prevention efforts have become normalized, conflicts between guests and hotel staff, who must adhere to government protocols, can have a serious impact on host-guest interactions. Drawing on interaction ritual chain theory, this research explores the ritualized mechanism of host-guest interactions during the pandemic from the perspectives of staff and guests. By combining video ethnography and interviews, this study identifies the ritual ingredients, processes, outcomes, and collecti ...[more]