Total quality management and performance in substance abuse treatment centers.
Ontology highlight
ABSTRACT: To examine the relationship of organizational characteristics of substance abuse treatment centers with their use of quality management practices (total quality management [TQM]) and the contribution of TQM use to a center's provision of comprehensive care and to use of evidence-based treatment practices.Data were collected from a national sample of over 700 private and public substance abuse treatment centers in the National Treatment Center Study.The design was a cross-sectional field study. The key variables were three TQM practices, the provision of comprehensive treatment services, and the implementation of evidence-based treatment practices. Numerous organizational characteristics were controlled.The data were obtained through interviews with administrative directors and clinical directors of the treatment centers in 2002-2004.In multivariate models, TQM practices were positively related to provision of comprehensive care and use of evidence-based practices. A limited set of organizational characteristics predicted the use of TQM practices.Substance abuse treatment centers' implementation of TQM processes may be positively related to the quality and cost-effectiveness of care provided.
SUBMITTER: Fields D
PROVIDER: S-EPMC2976772 | biostudies-literature | 2010 Dec
REPOSITORIES: biostudies-literature
ACCESS DATA