Dataset Information

Conversational flow promotes solidarity.

ABSTRACT: Social interaction is fundamental to the development of various aspects of "we-ness". Previous research has focused on the role the content of interaction plays in establishing feelings of unity, belongingness and shared reality (a cluster of variables referred to as solidarity here). The present paper is less concerned with content, but focuses on the form of social interaction. We propose that the degree to which conversations flow smoothly or not is, of itself, a cue to solidarity. We test this hypothesis in samples of unacquainted and acquainted dyads who communicate via headsets. Conversational flow is disrupted by introducing a delay in the auditory feedback (vs. no delay). Results of three studies show that smoothly coordinated conversations (compared with disrupted conversations and a control condition) increase feelings of belonging and perceptions of group entitativity, independently of conversation content. These effects are driven by the subjective experience of conversational flow. Our data suggest that this process occurs largely beyond individuals' control. We conclude that the form of social interaction is a powerful cue for inferring group solidarity. Implications for the impact of modern communication technology on developing a shared social identity are discussed.

SUBMITTER: Koudenburg N

PROVIDER: S-EPMC3827030 | biostudies-literature | 2013

REPOSITORIES: biostudies-literature

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Conversational flow promotes solidarity.

Koudenburg Namkje N Postmes Tom T Gordijn Ernestine H EH

PloS one 20131112 11

Social interaction is fundamental to the development of various aspects of "we-ness". Previous research has focused on the role the content of interaction plays in establishing feelings of unity, belongingness and shared reality (a cluster of variables referred to as solidarity here). The present paper is less concerned with content, but focuses on the form of social interaction. We propose that the degree to which conversations flow smoothly or not is, of itself, a cue to solidarity. We test th ...[more]

PMID: 24265683

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Project description:Unhealthy eating behavior is a major public health issue with serious repercussions on an individual's health. One potential solution to overcome this problem, and help people change their eating behavior, is to develop conversational systems able to recommend healthy recipes. One challenge for such systems is to deliver personalized recommendations matching users' needs and preferences. Beyond the intrinsic quality of the recommendation itself, various factors might also influence users' perception of a recommendation. In this paper, we present Cora, a conversational system that recommends recipes aligned with its users' eating habits and current preferences. Users can interact with Cora in two different ways. They can select pre-defined answers by clicking on buttons to talk to Cora or write text in natural language. Additionally, Cora can engage users through a social dialogue, or go straight to the point. Cora is also able to propose different alternatives and to justify its recipes recommendation by explaining the trade-off between them. We conduct two experiments. In the first one, we evaluate the impact of Cora's conversational skills and users' interaction mode on users' perception and intention to cook the recommended recipes. Our results show that a conversational recommendation system that engages its users through a rapport-building dialogue improves users' perception of the interaction as well as their perception of the system. In the second evaluation, we evaluate the influence of Cora's explanations and recommendation comparisons on users' perception. Our results show that explanations positively influence users' perception of a recommender system. However, comparing healthy recipes with a decoy is a double-edged sword. Although such comparison is perceived as significantly more useful compared to one single healthy recommendation, explaining the difference between the decoy and the healthy recipe would actually make people less likely to use the system.

Dataset Information

Conversational flow promotes solidarity.

Publications

Conversational flow promotes solidarity.

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