Dataset Information
The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey.
Ontology highlight
ABSTRACT: Objective
To examine how different response scales, methods of survey administration, and survey format affect responses to the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician and Group (CG-CAHPS) survey.Study design
A total of 6,500 patients from a university health center were randomly assigned to receive the following: standard 12-page mail surveys using 4-category or 6-category response scales (on CG-CAHPS composite items), telephone surveys using 4-category or 6-category response scales, or four-page mail surveys.Principal findings
A total of 3,538 patients completed surveys. Composite score means and provider-level reliabilities did not differ between respondents receiving 4-category or 6-category response scale surveys or between 12-page and four-page mail surveys. Telephone respondents gave more positive responses than mail respondents.Conclusions
We recommend using 4-category response scales and the four-page mail CG-CAHPS survey.
SUBMITTER: Drake KM
PROVIDER: S-EPMC4239855 | biostudies-literature | 2014 Aug
REPOSITORIES: biostudies-literature
Publications
The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey.
Health services research 20140129 4
<h4>Objective</h4>To examine how different response scales, methods of survey administration, and survey format affect responses to the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician and Group (CG-CAHPS) survey.<h4>Study design</h4>A total of 6,500 patients from a university health center were randomly assigned to receive the following: standard 12-page mail surveys using 4-category or 6-category response scales (on CG-CAHPS composite items), telephone surveys using 4- ...[more]