Dataset Information

The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches.

ABSTRACT:

Objective

The objective of this study was to compare response rates, respondents' characteristics, and substantive results for CAHPS surveys administered using web and mail protocols.

Data sources

Patients who had one or more primary care visits in the preceding 6 months.

Study design/data collection methods

Patients for whom primary care practices had email addresses were randomized to one of four survey administration protocols: web via a portal invitation; web via an email invitation; combination of web and mail; and mail only. Another sample of patients without known email addresses was surveyed by mail. Samples of nonrespondents to the Internet and mail protocols were surveyed by telephone.

Principal findings

Response rates to surveys administered using the Internet protocols were lower than for the surveys administered by mail (20 percent vs over 40 percent). However, characteristics of respondents and survey answers were very similar across protocols. Respondents without email addresses were older, less educated, and more likely to be male than those with email addresses, and there were a few differences in their responses. There was little evidence of nonresponse bias in either the mail or web protocols.

Conclusion

In this well-educated patient population, web protocols had lower response rates, but substantive results very similar to those from mail protocols.

SUBMITTER: Fowler FJ

PROVIDER: S-EPMC6505419 | biostudies-literature | 2019 Jun

REPOSITORIES: biostudies-literature

ACCESS DATA

Publications

The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches.

Fowler Floyd J FJ Cosenza Carol C Cripps Lauren A LA Edgman-Levitan Susan S Cleary Paul D PD

Health services research 20190118 3

<h4>Objective</h4>The objective of this study was to compare response rates, respondents' characteristics, and substantive results for CAHPS surveys administered using web and mail protocols.<h4>Data sources</h4>Patients who had one or more primary care visits in the preceding 6 months.<h4>Study design/data collection methods</h4>Patients for whom primary care practices had email addresses were randomized to one of four survey administration protocols: web via a portal invitation; web via an ema ...[more]

PMID: 30656646

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Project description:BackgroundAlthough there is interest in popular diets such as vegan and vegetarian, Paleo, and other "whole food" diets, existing cohort studies lack data for these subgroups. The use of electronic data capture and Web-based surveys in nutrition research may be valuable for future studies by allowing targeting of specific dietary subgroups.ObjectiveThe aim was to perform a Feasibility Survey (FS) to assess the practicality of Web-based research methods to gather data and to maximize response rates among followers of popular diets.MethodsThe FS was an open, voluntary, 15-min survey conducted over 8 wk in the summer of 2015. Recruitment targeted self-identified followers of popular diets from a convenience sample, offering no incentives, via social media and e-newsletters shared by recruitment partners. Feasibility was assessed by number of responses, survey completion rate, distribution of diets, geographic location, and willingness to participate in future research.ResultsA total of 14,003 surveys were initiated; 13,787 individuals consented, and 9726 completed the survey (71% of consented). The numbers of unique visitors to the questionnaire site, view rate, and participation rate were not captured. Among respondents with complete demographic data, 83% were female and 93% were white. Diet designations were collapsed into the following groups: whole-food, plant-based (25%); vegan and raw vegan (19%); Paleo (14%); try to eat healthy (11%); vegetarian and pescatarian (9%); whole food (8%); Weston A Price (5%); and low-carbohydrate (low-carb) (4%). Forced-response, multiple-choice questions produced the highest response rates (0-2% selected "prefer not to answer"). The percentage who were willing to complete future online questionnaires was 86%, diet recall was 93%, and food diary was 75%; the percentages willing to provide a finger-stick blood sample, venipuncture blood sample, urine sample, and stool sample were 60%, 44%, 58%, and 42%, respectively.ConclusionsThis survey suggests that recruiting followers of popular diets is feasible with the use of Web-based methods. The unbalanced sample with respect to sex and race/ethnicity could be corrected with specific recruitment strategies using targeted online marketing techniques.

Dataset Information

The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches.

Objective

Data sources

Study design/data collection methods

Principal findings

Conclusion

Publications

The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches.

Similar Datasets

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