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The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease.


ABSTRACT: This study focused on the difference between perceived and desired physician empathy (pPE and dPE) in the eye of patients with inflammatory bowel disease (IBD). It was investigated if a discrepancy (?PE) correlates with trust and satisfaction of patients. At the same time the aim was to gain detailed information about the subjective burden of disease and the resources of IBD patients, in order to better understand them.A modified version of the German Version of the Consultation and Relational Empathy (CARE) measure was completed as a paper-and-pencil questionnaire by IBD patients attending our facility (n = 32) and as an online survey by IBD patients at other locations throughout Germany (n = 89). Patients were in average 36.3±12 years old.The mean (SD) rating of pPE was 3.93 (0.96) on a scale of 1 to 5 ("poor" to "excellent"); however, the mean (SD) dPE was 4.38 (0.48) on the same scale. ?PE correlated with perceived empathy and with patients' satisfaction with treatment and trust in their health care providers. Patients reported quite a high subjective burden (mean [SD]: 2.93 [.63]) and named family, friends, and support groups as resources.Rather than assessing patient satisfaction with treatment and trust in their physician only with perceived PE, we suggest ?PE as a useful additional parameter.

SUBMITTER: Chiapponi C 

PROVIDER: S-EPMC5119824 | biostudies-literature | 2016

REPOSITORIES: biostudies-literature

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The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease.

Chiapponi Costanza C   Witt Maxie M   Dlugosch Gabriele E GE   Gülberg Veit V   Siebeck Matthias M  

PloS one 20161122 11


<h4>Background and aims</h4>This study focused on the difference between perceived and desired physician empathy (pPE and dPE) in the eye of patients with inflammatory bowel disease (IBD). It was investigated if a discrepancy (ΔPE) correlates with trust and satisfaction of patients. At the same time the aim was to gain detailed information about the subjective burden of disease and the resources of IBD patients, in order to better understand them.<h4>Methods</h4>A modified version of the German  ...[more]

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