Ontology highlight
ABSTRACT:
SUBMITTER: Kniffin KM
PROVIDER: S-EPMC6136271 | biostudies-literature | 2018
REPOSITORIES: biostudies-literature
Kniffin Kevin M KM Reeves-Ellington Richard R Wilson David S DS
Frontiers in psychology 20180906
The organizational importance for interactions between frontline employees and customers has been examined in relation to dimensions such as climate or culture. In this article, we highlight the importance of pricing strategies - typically studied in relation to consumer preferences - for frontline employees. To do this, we apply an evolutionary perspective and present two complementary studies that focus on the relevance of price discipline in relation to employee attitudes and preferences. Foc ...[more]