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Leader–Member Exchange Fosters Beneficial and Prevents Detrimental Workplace Behavior: Organizational Identification as the Linking Pin

ABSTRACT: Discretionary behaviors, such as counterproductive work behavior (CWB) and organizational citizenship behavior (OCB), directly refer to an organization’s normative expectations. As such, employees engaging in these behaviors violate or exceed organizational norms, respectively. An employee’s relationship quality with his or her supervisor [i.e., leader–member exchange (LMX)] has been found to be a prominent antecedent of employees’ workplace behavior. However, the actual mechanisms that link LMX and discretionary behaviors (i.e., CWB and OCB) are not yet well understood. Integrating social exchange as well as the social identity theory, we present an employee’s organizational identification (OI) as a mechanism that sheds light on why LMX leads to employees’ subsequent discretionary behavior. Across four empirical studies employing complementary study designs, we demonstrate that LMX is positively associated with OI, which, in turn, curbs CWB and fosters OCB. Specifically, this pattern of findings is consistent across (1) a cross-sectional study with 188 Swiss employees, (2) a time-lagged study with 502 Swiss employees, (3) an online recall experiment with 131 US participants, and (4) an online vignette experiment with 139 US participants. In sum, we present an integrative theoretical model and respective empirical support to shed light on OI as a pivotal mechanism that can explain why the relationship quality with one’s supervisor can simultaneously serve as a deterrent for CWB and foster OCB.

SUBMITTER: Gotz M

PROVIDER: S-EPMC7461862 | biostudies-literature | 2020 Jan

REPOSITORIES: biostudies-literature

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Project description:Workplace sexual harassment is associated with negative psychological and physical outcomes. Recent research suggests that harmful institutional responses to reports of wrongdoing-called institutional betrayal-are associated with additional psychological and physical harm. It has been theorized that supportive responses and an institutional climate characterized by transparency and proactiveness-called institutional courage-may buffer against these negative effects. The current study examined the association of institutional betrayal and institutional courage with workplace outcomes and psychological and physical health among employees reporting exposure to workplace sexual harassment. Adults who were employed full-time for at least six months were recruited through Amazon's Mechanical Turk platform and completed an online survey (N = 805). Of the full sample, 317 participants reported experiences with workplace sexual harassment, and only this subset of participants were included in analyses. We used existing survey instruments and developed the Institutional Courage Questionnaire-Specific to assess individual experiences of institutional courage within the context of workplace sexual harassment. Of participants who experienced workplace sexual harassment, nearly 55% also experienced institutional betrayal, and 76% experienced institutional courage. Results of correlational analyses indicated that institutional betrayal was associated with decreased job satisfaction, organizational commitment, and increased somatic symptoms. Institutional courage was associated with the reverse. Furthermore, results of multiple regression analyses indicated that institutional courage appeared to attenuate negative outcomes. Overall, our results suggest that institutional courage is important in the context of workplace sexual harassment. These results are in line with previous research on institutional betrayal, may inform policies and procedures related to workplace sexual harassment, and provide a starting point for research on institutional courage.

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Leader–Member Exchange Fosters Beneficial and Prevents Detrimental Workplace Behavior: Organizational Identification as the Linking Pin

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