Using a Communication Passport within a Multidisciplinary Genetics Clinic.

ABSTRACT: Multiple clinic models for Down syndrome exist; one model is the multidisciplinary, specialty clinic, such as the Massachusetts General Hospital Down Syndrome Program (MGH DSP).

Methods

Intrateam communication was identified as an area for improvement. Our team developed an intervention, the Passport, a paper-based communication tool passed by parents between clinical teams who evaluated the same patients in different locations. Metrics included an electronic survey of parents and clinicians and tracking the frequency of Passport use. The analysis included the use of Statistical Process Control charts and rules.

Results

The parental suggestions for communication-based interactions improved from 54% (32/60) to 17% (3/18) (P < 0.01). Communication scores within the MGH D

SUBMITTER: Santoro SL 

PROVIDER: S-EPMC8476060 | biostudies-literature | 2021 Sep-Oct

REPOSITORIES: biostudies-literature